FAQs
General
Are Singhs Designer Home items guaranteed authentic?
Authenticity is non-negotiable for us. You can shop with confidence knowing that each item in our collection is carefully sourced from reputable designers and brands. All our products undergo multiple authenticity checkpoints throughout all of our warehouses.
Do you offer gift cards?
Yes, at Singhs Designer Home we offer Giftcards which can be purchased from our Giftcards page.
How can I check my gift card balance?
Easily keep track of your gift card balance by signing into your Singhs Designer Home account. Alternatively, you can get in touch with our dedicated customer support team for assistance.
DO YOU OFFER WHOLESALE PRICING OR PARTNERSHIP OPPORTUNITIES?
Yes, we do offer wholesale and partnership opportunities. If you are interested in partnering with us please reach out to our customer care team. We would be delighted to discuss how we can collaborate and provide you with more information about our wholesale program.
How often are new products added to the website?
We refresh our product listings every 24 hours, ensuring a dynamic range of options for our customers.
Is there a mobile app?
We're thrilled to announce that a mobile app is in development! For the latest updates, check our Whiteboard.
Do I need an account to place an order?
While you're always welcome to shop as a guest, having an account with us brings extra convenience. You can easily track your orders and stay updated on the latest trends.
How will I know when my order is confirmed?
Confirmation is just an email away. After you place an order, a confirmation email will swiftly arrive, outlining the details of your purchase.
I have only received part of my order. What do I do?
Depending on the items ordered and location of the warehouses, partial shipments are possible to ensure prompt delivery. Please allow untill the final date stated on the estimated delivery to receive your packages. If you still have not received your order please check your order status or contact our support team for more information.
How do I update my account details?
Desktop users can click the account icon on the top right. Mobile users should click the three bars on the top left, then the account icon.
How can I contact customer service?
Reach out to us through our contact form
WhatsApp: +1 (604) 449-4560
or
Email: customercare@shopsdh.ca
During operational hours of 10AM-7PM CST
I'm experiencing technical issues with your website. How can I get help?
We apologize for any inconvenience. If you encounter technical challenges while browsing our website, please don't hesitate to reach out to our dedicated customer support team. They'll be happy to assist you in resolving the issue promptly.
HOW DO I GET PAID TO REPORT A GLITCH?
We know our customers are our backbone. Help us help you, and get paid for it too! If you notice any anomalies such as display errors, text errors, product errors, price errors, or anything out of the blue let us know! We will take the matter into account and if it is valid we will issue either a payment to you or double the amount in store credits.
send emails to our support team with "ANOMALY" in the subject.
HOW DO I GET PAID FOR IDEAS?
If you have an idea you would like to see implemented or see something you think you can do better, let us know! Contact our support team through WhatsApp or Email with the changes you think would benefit the site or any services you could do. If your change is implemented well send you a direct payment or double the amount in store credits!
Payments & Pricing
Will my personal details stay safe?
Absolutely. Your trust is our top priority. Rest assured that your personal information is treated with the utmost care and safeguarded against any unauthorized access.
WHAT PAYMENT METHODS DO YOU ACCEPT?
At Singhs Designer Home we allow payments to be made in a variety of ways. These include VISA, MasterCard, AMEX, PayPal, Apple Pay, Google Pay, Interac E-Transfer, Discover, Bitcoin, And Bitcoin Lightning.
Which cryptocurrencies do you accept for payments?
We currently offer payments to be made in both Bitcoin & cryptos on the Lightning network. We are working on implementing more crypto options to improve your shopping experience! Send us a email at support@shopsdh.ca if you want to see your favourite crypto.
CAN I USE MULTIPLE PAYMENT METHODS FOR A SINGLE ORDER?
We currently do not offer the option to use multiple payment methods for a single order. You can choose your preferred payment method from those available during the checkout process.
WHEN WILL MY CREDIT CARD BE CHARGED FOR MY ORDER?
Your credit card will be charged upon confirmation of your order. Once you've completed the checkout process and received an order confirmation, the payment will be processed.
WHAT SHOULD I DO IF MY PAYMENT IS DECLINED?
If your payment is declined during the checkout process, there are a few steps you can take:
- Check Payment Details: Make sure the payment information you've entered is accurate, including card number, expiration date, CVV code, and billing address.
- Sufficient Funds: Ensure that you have sufficient funds available on the payment method you're using.
- Contact Your Bank: If the issue persists, it's a good idea to contact your bank or credit card issuer to check if there are any restrictions or issues on their end.
If you continue to experience payment difficulties, please reach out to our customer support team, and we'll be glad to assist you in resolving the issue.
DO YOU OFFER GIFT CARDS OR STORE CREDIT AS PAYMENT OPTIONS?
Yes, we offer Gift cards that can be used as a payment method for purchases on our website. These Gift cards can be purchased on our dedicated Gift Card page, providing a convenient and versatile way to shop.
IS THERE A PROCESSING FEE FOR CERTAIN PAYMENT METHODS?
No, Singhs Designer Home does not charge any processing fees for payments. The total amount you see during the checkout process is the final amount you will be charged. There are no additional fees on our behalf for using any of the accepted payment methods.
DO YOU OFFER INSTALLMENT PAYMENT OPTIONS?
While we are actively working on introducing installment payment options to provide you with more flexibility, we do not currently support installment payments. We appreciate your understanding as we strive to enhance our payment offerings.
Orders & Delivery
How do I place an order on your website?
Shopping with us is a breeze! Explore our curated collection, choose your favourites, and simply click "Add to Cart." When you're ready, proceed to checkout to secure your style.
What couriers do you use for shipping?
We ship our orders through reliable couriers such as DHL, FedEX, Landmark, UPS, and USPS.
How can I track my order?
You can easily track your order by logging into your account and selecting the specific order or by using the email tracking link we sent upon shipment. Please allow up to 3 business days to receive the tracking number before inquiring.
How do I determine the estimated delivery time for an item?
Delivery times are calculated based on courier estimates and are generally at express shipping times ranging from 2-7 business days.
What is your typical delivery lead time?
After an order is placed, there's a processing time of 4-48 business hours. The shipping duration can range from same day to 5 business days, depending on the courier's schedule. If your order hasn't shipped after 7 business days, please reach out to us at support@shopsdh.ca
Do you offer priority shipping?
Yes, items eligible for priority shipping will display this option at checkout. In some cases, priority shipping may be offered at no additional cost.
IS THERE FREE SHIPPING?
The short answer is yes. Orders bound for Canada generally have no shipping fee associated with the purchase.
How do you handle customs duties and taxes?
In most cases, taxes & duties are calculated in the price already on our website. This allows us to give you the cheapest shopping experience possible. Anything charged at the point of delivery is outside our control and should be discussed with your respective Border Agency.
What should I do if my item shows as delivered, but I haven't received it?
If an item displays as delivered but hasn't reached you, please first contact the respective courier (details provided in your email, account, and tracking). If the issue persists, feel free to reach out to us on Whatsapp or Email.
Returns & Refunds
What is Singhs Designer Home’s returns policy?
Our returns policy is designed with your satisfaction in mind. You can return all eligible items within 14 days for a full and free refund. Items must be in the same condition as they were when sent out.
When will I receive my refund?
Once we receive a returned item, it typically takes between 4-10 business days for inspection. Following this, refunds are processed to the original payment method, arriving anywhere from instantly up to 7 days, contingent on the payment method and bank.
Will delivery costs & duties be refunded on return?
If your purchase was eligible for duty free shipping, than your refund will be completely covered including any duty or VAT charges that may occur.
What if I receive a damaged or incorrect item?
In the event of receiving a damaged or incorrect item, initiate a return within 7 days of delivery. Provide details such as name, order number, item condition, and photos. Upon verification, we'll send a return label at no cost.
What conditions should the returned products be in
Products should be returned in their original condition with all included accessories like boxes, tags, laces, dust bags, etc...
Can I make changes to my online order?
Once an order is confirmed, we're unable to make changes. You can reach out to our support team for any clarifications. We suggest you take a moment to review your items before confirming your order.
How can I initiate a return?
Start the return process easily through your account page. If it aligns with our policy, we can start working on it as soon as possible. For any issues that may arrive you can contact us through
WhatsApp: +1(604) 449-4560
or by
Email: support@shopsdh.ca
Do you offer exchanges?
While we don't offer direct exchanges, we provide hassle-free returns to make it easy for our customers to reorder.
Is the return process different for gifts?
No, products purchased as gifts follow the same return policies.
How do I handle returns if items were shipped separately?
If your items arrived in multiple packages, they MUST be returned in the same fashion. We will provide you with return labels for every item if it meets our policy and you must make sure to place them on the right items to ensure they are forwarded to the correct warehouse.
how do i get my refund if i paid with cyrpto
If you chose the crypto payment method at checkout you will be entitled to receive the same amount you sent, at the current market value. This may cause a change in the value of either more or less of what you sent that is out of our control.
What's your policy on restocking fees and return shipping?
We take pride in not charging restocking fees and offering free returns. In rare cases, you might encounter VAT or Duty Fees, though this is unlikely.
RETURNS FOR SALES OR PROMOTIONAL ITEMS
Items that were purchased at 65% off or more are considered FINAL SALE and cannot be returned.
Designer Club
What is the Designer Club?
The Designer Club is our heartfelt way of showing appreciation for your loyalty. It's a carefully crafted club designed to bring you exclusive benefits and rewards as you embark on your shopping journey with us.
How do I join the Designer Club?
Becoming a part of the club is a delightful experience. You can easily enroll by visiting our website and navigating to the Designer Club section. From there, you'll be able to register and unlock a treasure trove of unique benefits waiting just for you.
How do I earn points?
Every purchase you make contributes to accumulating points, bringing you closer to unlocking captivating rewards. For every $1 you can earn up to 3 Points. We also offer 2x point days that can be selected at your convenience.
Where can I view my loyalty points and benefits?
Log into your account to view your points balance, Loyalty Level, current and future benefits, and progress towards the next tier.
When do my points and status reset?
While we wish rewards could linger like cherished memories, they do have a finite lifespan. Points and Status levels are reset once a year, ever 364 days from the creation of your account.
What are designer bucks?
Designer Bucks is just one of our many ways of giving back. Every Status and Tier is eligible to receive $10 for anything on our site every for every 1000 points they reach.
What are 2x point days?
In accordance to your Status & Tier you are given the ability to schedule days where for every dollar you spend, you receive DOUBLE the points than normal!
WHAT ARE PERSONAL DISCOUNT DAYS
Based on your Status and Tier you are assigned a certain number of Personal Discount Days. You choose what day you want and you can use them with all brands, and even during a sale!
IS THERE A WELCOME REWARD
Of course! With every upgrade, you are given a Welcome code that can be used on your next purchase. As you level up, so does your Welcome Gift!
whats my birthday present?
Is it your birthday? Happy Birthday! Depending on your Tier, we have curated a special discount code that can be applied at your next checkout. Birthday rewards are available from 3 weeks before your birthday all the way to 1 week after, making sure you have enough time to secure something special for your birthday.
how do i receive my physical card?
Once you reach our Executive status, we will personally reach out to you for any details on shipping your card to you and any customizations you may want.
Can I combine loyalty rewards with other promotions?
Yes, you can combine loyalty points, 2x point days, and personal discount days with ongoing promotions.
Is there a maximum number of loyalty points I can earn in a year?
No, there's no cap on the number of points our valued customers can accumulate in a year.
Sales & Promotions
DO YOU OFFER STUDENT, MILITARY, FIRST RESPONDERS, OR MEDICAL DISCOUNTS?
Of course! First, thank you for your service, being on the front lines, or being the leaders of our future generations. Each discount can be found with their respective link to access them in the footer.
can giftcards be used with promotions?
At Singhs Designer Home, we put no limitations on when, where, why, how and who can use your Gift card. Enjoy!
Are there any exclusions for promotional codes?
Nope, nothing at all! We just hope you enjoy!
How do I apply a promo code?
Applying a promo code is simple. Just enter it during checkout, and watch the magic happen as your eligible items receive their special discount.
HOW CAN I BE THE FIRST TO KNOW ABOUT UPCOMING SALES
Stay ahead of the curve by subscribing to our newsletter and connecting with us on social media. That's where we unveil our latest promotions and style inspirations.
WHEN ARE YOUR PROMOTION AND SALES EVENTS HELD?
Without giving away dates, we currently offer seasonal sales for 16 out of the 52 weeks + an extra 4 days! These include a Summer sale, Anniversary sale, Spring Sale, Winter sale, and 4 flash day sales on days that are special to us.
Can I get a price adjustment if an item I purchased goes on sale?
We currently do not offer price adjustments if an item goes on sale after purchase. We encourage all users to join our newsletter and stay in the loop by being the first to know about upcoming sales or promotions.
what can i not return during a sale?
During a sale, anything above 65% off is entitled to FINAL SALE and cannot be returned.